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TnLounge Forum / Travels / Passengers say 'rude' Frontier crew berated woman on flight (1 Post | 86 Views)
Passengers say 'rude' Frontier crew berated woman on flight @ 9:59 pm
On Jul 09, 2016
Fellow passengers are coming to the defense of a woman who says the crew on her Frontier Airlines flight berated her and forced her removal. The Allegheny County Airport Authority confirms that Frontier Flight 1517 turned back to the gate from the tarmac at the captain's request Wednesday afternoon after an argument between a passenger and a flight attendant. Witnesses tell Pittsburgh's Action News 4 the woman asked for a more comfortable seat but was told she would have to pay a $50 upgrade fee. They say that despite another open seat being available and an offer from a fellow passenger to switch seats, the crew would not allow any move. As the argument escalated, witnesses say the captain came to the back of the plane.
Next, they say law enforcement officers were on the plane and escorted the woman off and into the airport. But the witnesses are blaming the flight's crew and not the passenger. “They turned the plane around and returned to the gate and the police had come onto the plane at that point and escorted the woman off the flight," said witness Kelly Ferrans. Ferrans said the airline should have handled the situation better. “The woman was a very tall woman, she was, like, 6 feet 2 inches, and so when she got onto the flight apparently she had an issue with the legroom and it wasn’t physically comfortable to her. It just seemed like it kind of got blown out of proportion. We were then sitting an extra hour over what seemed to be a dumb fight. It wasted so much time for everyone else for something that seemed to be blown out of proportion," said Ferrans.
Airline spokesman Jim Faulkner called Pittsburgh's Action News 4 after reporter Beau Berman emailed the airline seeking details and a comment on the incident. "You have to pay in advance for upgraded seating. We went above and beyond. She was moved to an exit row. She was removed because she was disorderly," said Faulkner. Faulkner declined to comment further before speaking with the crew, which was still in the air at the time of the phone conversation. He promised a return phone call once he talked to the crew, but Faulkner never called back after initial conversations with Pittsburgh's Action News 4 prior to the flight landing in Atlanta. Reagan Kelly was also on board the flight and also said the flight crew was out of line. “The flight attendant’s behavior was absolutely unacceptable. There was no reason that she should have been taken off the plane," said Kelly.
Kelly was sitting close to the woman in question, along with his wife. “My wife made just as much noise as this woman did but my wife is white and this woman wasn’t. I’ll be frank. It was pretty clear that they were unhappy because she was a fairly tall, fairly outspoken black woman," said Kelly. He took to Twitter to express his frustration with the experience and notified the airline's Twitter handle of the issues. “I have never experienced anything like this," Kelly said. The woman in question contacted Pittsburgh's Action News 4 late Wednesday and said she was forced to rent a car and drive 10 hours home to Atlanta Wednesday after the ordeal. No arrests or charges have been filed related to the incident.
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